topics covered in this page when and how do I request a fee credit reversing a fee credit additional notes

related links policies and penalties store purchase ids request or reverse a fee credit

the free2auction customer service team are always happy to answer your questions or give advice regarding fee credits

If it becomes clear a buyer will not be completing payment for a purchase you may request a fee credit. A Fee credit will refund any end price fees you paid on the sale, and place a non paying buyer infringement onto the buyer.


When and how do I request a fee credit
Fee credits may be made 15-45 days after a successful sale. To request a fee credit follow the link in your financial page and submit the fee credit form. Use this form with care and only if you are sure the buyer will not be making payment, the buyer may be penalized, and abuse of the fee credit system by sellers is a breach of free2auction policy.


Reversing a fee credit
If you have requested a fee credit and the buyer then completes payment you may reverse the fee credit against them from the same page as making a fee credit, this will remove any negative penalties imposed upon the buyer and reenter the end price fees to your account.


Additional notes
Only the end price fees are credited when requesting a fee credit, additional sell feature fees remain.

In addition to requesting a fee credit against a non paying buyer, you may also leave negative feedback towards them which will influence their future trade within the community.

To request a fee credit for a store item purchase you must know the store purchase id. more info