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What to do after you successfully win an item |
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At the successful end of a
sale the seller will be given access to your e-mail address, in addition if you have checked the preference
in you options page to automatically e-mail your address details to sellers these details will also
be made available.
Responsibilities as a buyer
It is expected that you make payment to the
seller in a timely manner which will be determined by factors such as the
payment method you use, it is also expected that the seller
deliver the product to you in a timely manner.
At the end of the transaction it is suggested, but not
required, that you leave feedback about the seller, be as fair as possible
and only include factual comments.
feedback help
Additional protection
Listings that offer a Sellers Guarantee give buyers an extra level of safety in the event that the seller does not fulfill their responsibilities.
sellers guarantee help
You may add protection to yourself and the seller by requesting the use of the free2auction shipping and tracking system.
more info
It is important to keep all documentation and communications relating to the purchase, examples of important information to keep are:
- Receipts for any payments made to the seller. These may be in the form of an electronic receipt for online payment methods or printed receipts for methods such as bank transfers or money orders.
- All communications to and from the seller including e-mails, faxes, or letters.
- Reports from any 3rd party mediation services you have been in contact with in regards to the sale.
- If you have received any shipment from the seller a picture of the parcel and contents.
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