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Sellers Guarantee
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Sellers Guarantee is a feature that allows a seller to guarantee that the item they
have listed will be supplied as described. It gives buyers piece of mind when making
an online purchase and gives sellers the opportunity to show prospective buyers the
commitment they have to fulfilling their responsibilities. The Sellers Guarantee
can be tailored to the specifications of the seller, from giving buyers partial
cover for their purchase price to offering total cover for sale price and any additional
transaction related costs.
How a Sellers Guarantee works
When a seller offers a Sellers Guarantee on an item, a portion of their free2auction account balance is set aside to cover the guarantee. By entering the Sellers Guarantee the seller has agreed that in the event a free2auction investigation finds the seller has not fulfilled their responsibilities, this value may be deducted from their account and refunded to the buyer.
Where to find a listings Sellers Guarantee
When viewing a listing that has a Sellers Guarantee an additional box of information will be displayed beneath the item details and before the sellers description of the item. This box contains the entire Sellers Guarantee, any additional information outside of this box is not considered part of the free2auction monitored Sellers Guarantee.
When browsing and searching items, you will see a golden star, or stars, next to results that offer a Sellers Guarantee.
What do the stars mean?
A listing that includes a Sellers Guarantee may have one to three stars next to the title in browse results and in the Sellers Guarantee box of the item listing. The number of stars represents the level of cover the item has in relation to its current price. If the Sellers Guarantee covers less than 50% of the price there will be one star, if more than 50% there will be two stars, if 100% or more of the current price is covered there will be three stars. Listings that offer a Sellers Guarantee less than 0.75c do not show any stars.
How a claim is handled by free2auction
When a buyer contacts free2auction wishing to claim the Sellers Guarantee on an item they purchased an investigation into the transaction will be opened and free2auction will begin communicating with both parties. Information will be requested from the buyer and seller, after reviewing this information free2auction will make a decision whether to accept the claim and refund the Sellers Guarantee to the buyer.
When entering into a transaction involving a Sellers Guarantee it is of the utmost importance to keep a record of all activities and receipts relating to the sale or purchase.
During the course of a Sellers Guarantee claim investigation free2auction may deduct the value of the guarantee from the sellers account and hold it until a final judgment is made.
free2auctions role
When entering a transaction involving a Sellers Guarantee both buyer and seller accept that in the event of a dispute any decision made by free2auction is final. When a dispute arises it is not always possible to satisfy all parties, however free2auction will attempt to make the most reasonable judgment, which may be to refund all, part, or none of the Sellers Guarantee to the buyer.
During a claim investigation free2auction will attempt to contact both parties, if either is not reachable or does not reply to communications within a reasonable period of time (in most cases one week), that parties right to the claim may be forfeited.
If information from either party is found to be, or suspected of being fake, falsely stated, misrepresented, forged, or counterfeit then that parties right to the claim may be forfeited.
If free2auction discovers or suspects that a buyer or seller is involved in an attempt to defraud free2auction in any way, the Sellers Guarantee claim may be forfeited.
At the end of a Sellers Guarantee claim investigation, if free2auction judges that a refund will be made, the means of making the refund will be negotiated with the buyer however the final method will be chosen at free2auctions discretion.
free2auction will attempt to complete a claim investigation within a reasonable amount of time (within two to three weeks), however reserves the right to extend the duration of the investigation at free2auctions discretion.
Information gathered by free2auction will not be shared with other parties involved unless required to do so, and at the completion of an investigation information will be destroyed unless storage is required.
Claiming a Sellers Guarantee
A Sellers Guarantee may only be claimed by the buyer within 30 days of the auction end or purchase date. If you are a buyer wishing to claim the Sellers Guarantee on an item contact
the free2auction watchdog with information including the item number,
purchase date, selling members name, and the reason for the claim.
claim a sellers
guarantee
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